Shipping & Delivery
1. Where We Ship
| Region | Eligible Products | Cost | Carrier / Service | Transit Time* | Notes |
|---|---|---|---|---|---|
| Contiguous United States (48 states) | Massage chairs & saunas | FREE | LTL Freight, curb-side | 2 – 5 business days | Appointment + signature required |
| Contiguous United States (48 states) | Small parcels & accessories | FREE | UPS Ground / USPS Priority | 2 – 4 business days | — |
| Hawaii, Alaska, U.S. territories, Canada & international | — | Not available at this time | — | — | We’re working on it — join our newsletter for updates. |
*Transit time begins once the shipment leaves our California warehouse (see § 2).
2. Order Processing
- Orders placed before 12 PM PST (Mon – Fri) ship same business day.
- Orders placed after 12 PM or on weekends/holidays ship the next business day.
- Pre-orders/back-orders always show an estimated ship date on the product page.
3. Freight Delivery – Massage Chairs & Saunas
- Scheduled Call-Ahead – The carrier phones you 24 h in advance to set a four-hour delivery window.
- Curb-Side Drop – Standard service places the boxed unit at the first dry area (e.g., garage or porch).
- White-Glove Upgrade (optional) – In-home placement & debris removal; add at checkout.
- Signature Required – Inspect packaging for visible damage before signing the Proof of Delivery.
4. Tracking Your Order
The moment we create a label you’ll receive an email from hello@relaxe.co containing a live tracking link.
Didn’t see it? Check spam or email us and we’ll resend.
5. Delivery Issues
- Lost in transit – Tell us within 7 days of the last scan; we’ll file a claim and ship a replacement.
- Visible damage – Photograph the box/chair and email us within 48 hours; we’ll arrange pickup & send a replacement at no cost.
- Missed LTL appointment – Carriers charge a redelivery fee; contact us ASAP to reschedule and avoid storage charges.
6. Taxes, Duties & Tariffs
All duties & tariffs for deliveries inside the contiguous U.S. are paid at checkout.
7. Order Cancellations & Fees
Orders may be canceled prior to shipment; however, a 5% cancellation fee will apply. This fee offsets non-refundable payment processing costs charged to us by our payment providers. Please only place your order if you’re certain you’d like to proceed — each cancellation slows down fulfillment for other customers due to high demand. By completing your purchase, you acknowledge and agree to this cancellation fee policy.
8. Need Help?
Call / Text (213) 510-1483 |
Email hello@relaxe.co
Customer Care: Mon – Sat 9 AM – 5 PM PST
